FAQ - Frequently Asked Questions

Are cloudDVDs like vBooks?
Yes, essentially they are the same thing. Simply put, cloudDVDs are upgraded and more capable vBooks, which offer additional features and improved functionality.

Okay, what is a cloudDVD?
A cloudDVD is a delivery vehicle for high-caliber training material that has been created by industry leading instructors on a number of topics and software applications. For more information please see the What Are cloudDVDs? section.

So where do I buy cloudDVDs?
cloudDVDs can be purchased two ways. The first way is to visit our cloudDVD Store and buy the titles that fit your training needs. The second way is to contact our sales team by emailing sales@retrieve.com or calling 603-428-8528.

Now that I have purchased a cloudDVD, where does it end up?
The cloudDVD that you have purchased is automatically placed in your own personal Digital cloudDVD Library where it can be accessed anytime, day or night.

Great, so how do I access my Digital Library?
Your Digital Library can be accessed from any computer, smartphone, or tablet that is connected to the internet. The use of cloud technology allows you to easily access your Digital Library from anywhere that has an internet connection. Just follow this link: Digital Library

Okay, and for how long do I have access to the cloudDVDs I buy?
You have access to your cloudDVDs for one to three years, under normal usage conditions.

Normal usage conditions, what does that mean?
Normal usage conditions mean that for every minute of video in the cloudDVD, you get three minutes of viewing time. This includes unlimited navigation of the table of contents, index, and searches within the cloudDVD. This is in place to ensure that login information and user accounts are not shared. A user account is intended to be used by a single individual.

Can the company I work for buy cloudDVDs for me and my colleagues?
Certainly! Please send an email to sales@retrieve.com or call 603-428-8528 for more information on corporate sales.

Can I author my own cloudDVD?
Yes of course! Please send an email to info@retrieve.com or call 603-428-8528 for more information on how to become an author.

What kind of training content and/or information can be contained in a cloudDVD?
cloudDVDs can contain video, interactive animations, downloadable documents, text, graphics, and much more. The great thing about cloudDVDs is that they can contain anything that is in digital format.

Can the company I work for use cloudDVDs for internal purposes?
Absolutely! We currently have customers using cloudDVDs for this specific purpose. Please send and email to sales@retrieve.com or call 603-428-8528 for more information on cloudDVDs for internal use.