Products - Helpdesk
The Helpdesk can be used as a stand alone unit or it can be tied into a
vBook as a
support mechanism. Multiple
vBooks can be submitted into the same Helpdesk. It is all up to you and how you want to set up your system. The
Helpdesk can be accessed from your vOffice/vLibrary just like a vBook. Of course, you determine who
gets access to it.
The Helpdesk handles the following:
- Natural language searches of Q&A, full-text documents and web pages
- Dynamic Question & Answer Management
- Decision Trees for driving inquires
- Full document management
- Issue management and escalation
- Role and permission-based security
- Basic and advanced integration interfaces and tools
- Contact management
- Statistical reporting
- Knowledge collection and dissemination
- Email management and marketing
For more information, pricing and a demo email sales@retrieve.com
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