According to the Bureau of Labor Statistics, 5.7 million Americans were hired in the month of June. At that rate, companies onboard over 65 million new employees in a single year. The quality of the onboarding process matters. It’s the first time employees get to interact and engage with all facets of the business, from meeting new people around the office to getting set up with HR and IT, and the process can make or break a new hire’s perception of their employer. And that perception can have a huge impact on employee retention. In fact, a survey by Robert Half showed that 28% of workers would consider quitting within the first 90 days of starting a new job if they were unhappy at work. In today’s war-for-talent job market, that’s a risk organizations can’t afford to take. Without a formal onboarding process, important information and resources can fall through the cracks, leaving the new hire feeling unprepared. Many formal onboarding programs, however, are highly standardized and tedious—it’s just something the new hire “has to get through.”
What Does a Great Onboarding Process Look Like?
The fact is, not all employee onboarding is equal. And it shouldn’t be. A remote worker doesn’t need all of the same information as someone who’ll be in the office every day. A senior VP needs more insight into the inner workings of the company overall than a project manager does. Logistical details for the San Francisco office are going to be different than those for the Chicago headquarters. You get the idea.
A great onboarding process has to do two things:
- It has to deliver all the necessary information and ensure all required forms, compliance requirements, etc., are completed.
- It has to be perceived by the new hire as engaging and valuable.
A well organized, well thought-out onboarding program instills a sense of trust between new hires and the employer. It shows the company is invested in their success, which helps them feel confident they’ve chosen the right place to start or continue their career.
Tips for Creating an Effective and Engaging Onboarding Experience
Here are just a few things to consider when building a better onboarding process for your new hires:
- Customize the process. Make it specific to the job and location they’re coming into.
- Start the process before day one. From the new hire’s perspective, their employee experience begins the moment they accept the offer, not the first day they show up for work (read more).
- Personalize the experience. Even something as simple as a “Welcome to…” video from the new manager, co-workers, and even executive leadership creates a face-to-face connection.
- Establish a two-way communication channel. Consistent communication and additional help when needed put a new employee at ease.
- Guide them through the relevant “How Tos” for their job. Whether that’s the tools and systems your company uses, knowledge transfer for existing projects and programs, or simply help navigating the ways and culture of the organization, you can shorten learning curves and better equip new hires to get productive quickly.
- Make it multimedia. Fit the format to the communication or resource based on what’s most effective.
- Make it super easy to use. Employees must be able to easily and instantly retrieve the exact information they need.
Great Onboarding…Delivered Via an App
All of the above is possible, and you can deliver it via an easy-to-use, always-with-you app. And the good news is that you don’t have to re-create anything—you can use the content you have today no matter what format it’s in. Retrieve helps organizations of all sizes improve engagement by “appifying” the employee onboarding process. Retrieve provides:
- Secure, controlled distribution to protect confidential and proprietary information
- Assurance that only the most up-to-date information is available at any moment
- The ability to search for and instantly retrieve the answer to any question
- Interactive tools, such as assessments
- Analytics on usage to help you continually refine and improve the onboarding experience for new employees
And best of all, it provides a modern way to engage with new employees.